Upon delivery, the buyer has the obligation to verify the products and to notify RGsteps within 5 business days if the products do not comply with the contract.  After term expiration, the buyer is considered to have accepted the goods. 

The guarantee’s validity is subject to the fact that the articles have been used correctly and the rules of use and maintenance have been observed.

Defects caused by incorrect handling, use of force, excessive load, dirt or moisture are not covered by the guarantee.

Failure to use in non-approved FIG carpet will impair the guarantee from the first day.

Being consumable materials, the normal aesthetic and physical wear and tear due to use does not imply the guarantee.